Returns & Exchanges
At Diamond Painting Pro, we want you to be completely satisfied with your creative projects, which is why we offer a 30-day return policy for all unused kits in their original packaging. Whether you received the wrong design or simply changed your mind, our team is here to ensure a smooth and easy resolution.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and a brief explanation of why you wish to return the item.
Prepare Your Package
Carefully pack the diamond painting kit, ensuring all drills, canvas, and tools are included in the original, unopened box to qualify for a full refund.
Ship It Back
Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned kit, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing